Jya Fjord Pro Air Purifier

Where should I place my air purifier?

Please make sure that your device is in a room that fits our recommended size for the best purification efficiency. Please do not place the device in a corner too close to back walls to prevent air blockage, some extra room around the device would help you clean the room air better.

Read more
My Fjord Pro is connected to the power socket but it doesn’t work.

Please check your cable connection first, try re-connecting the cable and turn off/on the switch on the back bottom to test again. If you still can’t turn on the Fjord Pro, please contact us.

Read more
How can I reset/restart my Fjord Pro?

Power reset: turn off the switch of Fjord Pro on the back bottom, then unplug the cord for 30 seconds to re-connect and turn on again. Wi-Fi reset: on the home screen, right swipe till you see the Wi-Fi icon, press the icon, then the reset button. The Wi-Fi will reset when the indicator on the screen starts blinking. Note:...

Read more
Why can’t I find the Fjord PRO on my APP?

The connection only works under 2.4GHz Wi-Fi, please check your Wi-Fi setting. 

Read more
What should I do if the touchscreen is unresponsive?

Please power-reset your Fjord Pro to try again. If the problem still exists, please contact us.

Read more
Fjord Pro Filter - How to replace my filter?

Please read the instruction to finish the replacement of filter. The filter bay opens up from the bottom-back of Fjord Pro. 

Read more
Fjord Pro Filter - When do I need to replace my filter?

With built-in RF-ID, the filter will automatically remind you when it reaches the maximum dust capacity. Please change the filter following the instruction manual. To purchase a replacement filter, please visit here.

Read more
How do I connect my Fjord to APP/Homekit/Google Home/Alexa?

Notice: please download the Smartmi Link APP(download here) and register your device first, then finish the smart home settings in the app. Please watch the following tutorial video and learn about the setting up. Smartmi Link Apple HomeKit Hey Google Alexa Once connected, you can control the Fjord Pro via voice control.

Read more
Which countries will my Fjord Pro work in?

Devices will always be delivered with the correct voltage in your region. If you move, please refer to the sticker on the machine to make sure which input voltage the device requires.

Read more
What special features come with my Fjord Pro?

Auto mode/Sleep mode/Favourite mode/Angle adjustment.

Read more
How do I set up my Fjord Pro?

Refer to the instruction manual in the box or the setup video of Fjord Pro. You can also access our online manuals here.

Read more