If you are using a PayPal account, please make sure that your shipping address exactly matches the address that you have on file of PayPal. An extra space or missing punctuation can cause the payment to fail. Once you have amended your shipping information, please try again.If you are using a Credit Card, please make sure that all credit card information is correctly filled in. If the verification fails, you can try again to see if the issue can be solved, or use another payment method.If payment problems persist, please contact PayPal. You can also hit this link for more help: click here.

Currently, the available payment methods for purchasing from our website are PayPal and Shopify Payment. For PayPal inquiries, please contact PayPal directly. For Shopify Payment inquiries, please contact Shopify for more information.

Please confirm that the credit card information has been filled in correctly. If this is the case, please try again after a few minutes. If the problem persists, check with your credit card issuer or try a different method of payment. You may also try to use a different payment method, i.e. PayPal. If the payment still fails, please send us a screenshot of the error message.

CVV Number (“Card Verification Value”) is a 3-digit number available on the back of your credit/debit (VISA®, MasterCard®) card. On American Express® branded credit or debit card it is a 4-digit numeric code located on the front of the card.

This code is often used for verification purposes, especially for online purchases to prevent fraud. Providing the CVV number implies that the person placing the order has physical possession of the card.

There are several potential reasons:

1) A problem with the credit card;

2) Your online Payment Gateway settings;

3) Incorrect card details provided during payment.

Here are some things to try:

1) Make sure that your debit/credit card details are correct when making a purchase;

2)Try to use an alternative card or payment method such as PayPal if possible;

3) Contact your debit/credit card provider with the error message, they may be able to identify the issue you are having;

4) If you are still having transaction problems, please contact us with details of the error message.

You will always receive a basic invoice via email after purchase. We can provide an official invoice in the form of a PDF if needed. Please contact our customer service via email support@jyalife.com.

When paying with a credit card you will not be charged until the products have shipped. When paying with PayPal the funds will be transferred when you submit your order. You will receive a confirmation email when your product is shipped.

Jya will cover customers customs duties for Jya products, you don't need to pay more fees for it.

Unfortunately, once the order is delivered and signed, we will only be able to modify the billing address.

You may contact our customer service via support@jyalife.com to cancel your order. Once your order has been processed and shipped, cancellation will not be possible and you may refuse the parcel upon delivery; we will issue a refund once we've inspected and received the returned parcel.

Jya only keeps basic information needed to complete your order and provide quality customer service. For your protection, we delete all personal information after 3 months.

If you received wrong or missing merchandise please contact our customer support via support@jyalife.com with photo evidence of your claim. We will process your claim within 5 business days.

Please make sure you have chosen the correct region before you place the order. You can check your region in the footer of our website and select the country with which your address is associated.

When you click “Checkout”, the items in your cart will be reserved for you. Please note that the order must be paid within 3 hours. Adding a product to your cart does not reserve the item for you.

If the product runs out of stock between adding it to the cart and checking out, that item will not appear on the order page.

This may happen when the product is in stock while browsing, but the product is out of stock when you click the button. You can try again when it is in stock.

Please check your region on our website and select the country with which your address is associated.

If you feel that your parcel is lost or missing, please contact support@jyalife.com. We will carry out a full investigation to determine the next steps. Once we obtain all of the relevant information it will take 5 business days to process. We will do our best to handle your case as soon as possible.

Jya offers Standard Shipping for customers and Free Standard Shipping is usually available on Jya Fjord / Jya Fjord Pro. The listed delivery options and estimated delivery date can vary depending on a variety of factors including package weight, package size and delivery address.

Unfortunately, once an order is placed you will not be able to change the delivery method. Be sure to double-check before confirming your order.

Delivery cost is depending on your receipt address. If the delivery address is a remote area, the delivery cost may be higher than usual.

Exact delivery cost is determined at the time of checkout and is based on operating costs, taxes, number of items, weight and volume of all the items in your cart. It is our goal to set the lowest possible prices for each market.

We only delivery to the countries listed below:

Jya Europe Store (https://eu.jyalife.com/)

Czech Republic, Croatia, Slovakia, Hungary, Poland, Slovenia, Austria, Latvia, Belgium, Bulgaria, Netherlands, Luxembourg, Lithuania, Finland, Estonia, Romania, France, Germany, Ireland, Greece, Sweden, Portugal, Spain, Italy, Denmark, Malta, Cyprus, Liechtenstein

Jya US Store (https://us.jyalife.com/)

United States (57 of 62 states - Alaska, Guam, Hawaii, Puerto Rico, U.S. Virgin Islands not included)

Many of our customers in other countries use friends or mail-forwarding services to receive their order, but Jya does not officially support or endorse third-party services.If your country isn't covered yet, don't worry - we are constantly expanding our efforts to reach Jya fans all over the world. Tune into the Jya Facebook and Twitter to keep on top of news releases.

Delivering and processing times depend on the delivery method available in your region:

Standard Delivery (2-3 business days processing time + 3-5 business days delivery); (Subject to stock availability)

Note: These delivery times are merely estimates. While we will try to deliver your order as quickly as possible, please note that orders placed during promotional periods and special events may require longer delivery times. If you live in an area experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.), please add at least 2 to 5 business days to the estimated delivery date of your order.

We will ship your order from our nearest warehouse in the United States.

After an order has been dispatched, you will receive a Shipment Notification Email that include your order information and tracking number of the parcel.

You may track your order by visiting links below depending on the courier used?

UPS

You can also find tracking information in your order details.

If you've noticed damage upon delivery, please ask the courier to make take note. Please keep the original packaging and contact support@jyalife.com as soon as possible. Be sure to to include pictures of the damage. Once we obtain all of the relevant information, it will usually take 5 business days to process.

If you notice that your tracking number has not been updated for an extended period of time please contact support@jyalife.com. Once we obtain all of the relevant information it will take 5 business days to process. We will do our best to handle your case as soon as possible.

Please confirm the tracking information is correct and that the outer packaging is intact before signing. Secondly, please open your parcel in front of the courier to confirm the contents and packing list is correct. If there are any issues, please contact our Customer Support via support@jyalife.com ASAP. We will process your request within 5 business days.

Most of our couriers will make three attempts at delivery before marking a parcel as undeliverable. Once your parcel is marked as undeliverable it will be returned to the warehouse. We will process a full refund to your original account used to checkout when we received the returned parcel, Please feel free to contact us via support@jyalife.comif you have any problem.

Once your order has been dispatched, address cannot be changed. If you have filled wrong address with your order, the parcel will be returned to our warehouse as an undeliverable package. In this case, we will process a full refund to your original account or arrange one more shipment.

Pre-ordered products will ship when the product becomes available. You will be notified by email if the anticipated release date has changed or when your product has shipped.